These General Rental Terms and Conditions govern the relationship between OLINID, a foreign-registered company based in Monaco with a capital of 15.000 euros, registered under number 824 617 047, with registered offices located at 30 boulevard Princesse Charlotte, 98000 Monaco (hereinafter referred to as “OLINID“), and any individual listed on the rental contract, who pays for said contract and/or is designated as the primary driver, as well as any other additional driver expressly named in the rental contract.
All individuals designated as drivers on the rental contract are jointly responsible for the payment of amounts due under this contract.
OLINID Partners shall remain solely responsible for commitments made under these General Conditions. Consequently, there is no joint liability between OLINID and its Partners.
I agree to use the vehicle in compliance with these General Conditions.
Under no circumstances will I sublease the vehicle, its equipment, and its accessories (e.g., the vehicle key, vehicle documents, tools) to a third party. I will not make any modifications or repairs to the vehicle, its equipment, and accessories.
I am prohibited from transferring, mortgaging, pledging, selling, or offering as security any part of the rental contract, the vehicle, its equipment, and/or its accessories.
I am aware that OLINID vehicles may be owned by an OLINID Partner or financial institutions possibly affiliated with the OLINID group, and therefore may be subject to a pledge granted by their owner for the benefit of various financial institutions and their successors and assigns, in accordance with the provisions of Article 2333 et seq. of the Civil Code. As such, OLINID may be designated as a third-party holder of the pledge, in accordance with the provisions of Article 2337 of the Civil Code. Consequently, I undertake to return the vehicle to OLINID in its capacity as the third-party holder of the pledge or, if instructed by OLINID, to any other entity that may be substituted for OLINID in this capacity.
You can book a vehicle through three methods:
Once your account is created and your documents are under verification, there is no minimum time requirement between the booking and the start of the rental. However if your documents do not pass our security verification, you will be asked to submit some other documents for verification or you will be prevented from completing any booking.
To rent and drive a vehicle from OLINID , you must:
Yes, by choosing the “additional driver” option during your booking process or after booking confirmation, you can add up to 3 additional drivers. These drivers must have validated accounts. Only validated drivers are covered by insurance. If an unauthorized driver is involved in an accident, you are responsible for all related costs.
You can book a vehicle up to six months in advance, subject to availability.
You can rent vehicles anywhere in Europe including Monaco, Andora, Luxembourg, England.
During booking, various vehicle models will be offered based on availability. However, vehicle’s color may vary depending on avaibility of the model.
You can rent a vehicle for a minimum of one day. However depending on where the car is based we may ask a minimum of rental period.
If your license is suspended, revoked, or lost, you must immediately notify OLINID and return the vehicle. You remain liable for the rental cost and return fees.
If you are between 21 and 25 years old with a license held for more than a year, OLINID offers a young drivers’ package. Some vehicle models may not be available to you.
You can modify your reservation through the OLINID app or by contacting us by mail at contact@olinid.com or by phone : +33762841105
Before the rental starts, you can modify:
Any changes to your reservation may result in a price adjustment.
After the rental starts, you can modify:
Any changes to your reservation may result in a price adjustment.
You can extend the vehicle rental period up to a total of 90 days for the supercar models, subject to vehicle availability.
To extend the rental of a vehicle, request through the OLINID app at least 2 hours before the rental ends or contact us.
Once the change is made and payment is processed, you will receive a confirmation email.
You can extend your mileage package up to 500 kilometers per day, up to a maximum of 3,500 kilometers per 30-day period.
Any increase in the mileage package will result in a price adjustment.
If you exceed the mileage package, you will be charged an additional fee based on:
Unused kilometers at the end of the rental period will not be refunded or credited by OLINID.
You can cancel your reservation without charge up to 48 hours before it starts.
If you cancel after this period, you will be charged for the first rental day, including any selected options and protections, unless the delay is not your fault.
OLINID reserves the right to monitor the number of canceled reservations.
OLINID can cancel the rental at any time due to your fault, especially if you do not comply with the General Terms and Conditions or the application’s terms and conditions.
OLINID may cancel your rental for reasons beyond your control before the scheduled rental start time due to events outside OLINID’s reasonable control, such as technical issues with the OLINID app. In this case, you will receive a full refund.
Otherwise, OLINID will do its best to find a suitable solution for you.
The vehicle is delivered to me to the address where I want the vehicle delivered. There are delivery fees added to the rental price depending on the place of departure and/or return.
The OLINID app uses Google Maps to find the delivery address, so I must ensure that the address is accurate. OLINID is not responsible for any delivery errors due to an incorrect address, and I will not be entitled to any compensation.
If I do not pick up the vehicle at the time indicated in my reservation made via the app, OLINID website, or a partner site, the vehicle will be held for me for 2 hours. After this period, if the rental has not started and I have not contacted customer service to request an extension, the vehicle will be made available for another rental.
If I cancel or fail to show up at the scheduled time, the total rental cost, including all chosen options and the protection plan, will still be due unless the delay is not my fault.
If I lose or have my smartphone stolen, I must immediately contact OLINID customer service at contact@olinid.com or via chat to request the suspension of my account.
I must promptly return the vehicle to OLINID.
I am responsible for my smartphone; OLINID declines all responsibility for its loss or theft and will not provide any reimbursement for the rental period
During the rental period, you are strictly prohibited from:
You must always drive responsibly and in accordance with traffic laws.
Responsibilities:
OLINID may require the return of the vehicle during the rental for maintenance or recall purposes. You must comply with OLINID’s requests for vehicle return. Failure to respond or follow return instructions may result in full liability for any losses incurred by OLINID.
Additional fees may apply if the vehicle is transported abroad to cover recovery costs.
You are permitted to drive the vehicle on authorized roads within all EU countries, Switzerland, England, Monaco, Andorra, and San Marino.
If you need to replace a flat tire during the rental, you need to call support available 24/24 and 7/7.
Failure to comply may result in fines and vehicle immobilization. Summer tires are standard unless winter options are reserved.
You are responsible for fuel costs and must return the vehicle with the same fuel level it had at the start of the rental. Additional fuel charges will apply as per 50€ per 1/4 of gauge.
If I cause damage to the vehicle, I will be charged a deductible during or after the rental period. I will be responsible for an increased deductible in the following situations:
If the vehicle sustains damage due to weather conditions (e.g., hail, storm) during the rental period, I will not be charged for these damages, only the deductible specified in the product will apply.
I must provide details such as the date, time, and location of the damage for validation by Météo France. Failure to provide these details will result in repair costs being charged to me.
The deductible is the amount I may be charged in case of vehicle damage. This amount is the same as the deposit. If i choose the daily insurance for my rental, I will pay a reduced deposit, therefore a reduced deductible.
The increased deductible is an additional amount charged, it varies according to the situations.
In the event of any damage, including accidents, theft attempts, fire, collision with a wild animal, or other damage, I (and any additional drivers) must:
The detailed statement must include:
In case of an accident, I must:
If a police or gendarmerie report or a bailiff’s report is made, these documents must be attached to the declaration. I am not authorized to make agreements or transactions on behalf of OLINID or its insurer.
If the vehicle is stolen or vandalized, I must report it immediately or within 12 hours.
I must take all necessary measures, including filing a complaint with the authorities within the same period. A copy of the complaint report must be submitted to OLINID promptly.
In case of vandalism or theft, my personal belongings are not covered by mandatory insurance or additional protections.
If damage occurs while the vehicle is in my care, I will report it directly in the app. This report does not affect the original condition report.
I must return all accessories, equipment, and physical options in the same condition as received. Normal wear and tear is allowed, considering the distance traveled and the rental period duration.
The vehicle must be returned in a clean condition similar to when it was received. Additional charges will apply if extra time is needed to restore the vehicle to rental condition due to strong odors, animal hair, sand, bodily fluids, dirt, or stubborn stains.
I am responsible for any traffic violations and fines incurred during the rental period, which starts from the scheduled beginning of my rental until the vehicle is returned.
OLINID reserves the right to charge a flat fee of 50€ to cover any administrative costs and damages resulting from the infraction, including the process of providing my information to the relevant authorities.
If the vehicle is towed, I must inform OLINID immediately. Should OLINID need to retrieve the vehicle, I will be responsible for management and towing fees.
I agree to cover all costs associated with the use of the vehicle, including any toll fees.
All rented vehicles are covered by liability insurance in accordance with current regulations and the contractual limits set by the insurance policy arranged by OLINID or the Partner with their respective insurers.
Per Article R.211-5 of the Insurance Code:
The driver is protected against the financial consequences of their civil liability for bodily injury or property damage caused to third parties, including passengers in the vehicle, involving the rented vehicle.
This insurance is directly arranged by OLINID for vehicles owned by OLINID. For vehicles rented through the OLINID Platform that are not owned by OLINID, the Partner arranges the insurance. In such cases, any issues between the Partner and the Driver or authorized Drivers regarding Civil Liability Insurance are the Partner’s responsibility and managed with their insurer. OLINID is not liable for any failures in this relationship or for the Partner’s failure to subscribe to or renew the civil liability insurance.
The driver at the time of the accident is not personally covered by this liability insurance.
Damages to the vehicle are not covered by mandatory liability insurance.
Therefore, the Driver and any additional Driver are responsible for any loss, damage, or deterioration (not listed in the initial condition report) caused to the vehicle during the rental period.
When renting a vehicle from OLINID, I, along with any additional Driver(s), will be responsible for all damage, loss, or deterioration to the vehicle. These costs will be charged, unless it is proven that the damages occurred without my fault or that of the additional drivers.
In the event of a mechanical failure, accident, or any other issue causing the vehicle to break down during the rental period, you must promptly contact OLINID assistance.
You are not permitted to authorize any repairs or services on the vehicle without prior approval from OLINID.
If the vehicle becomes immobilized for less than 24 hours and you are more than 50 kilometers from your home, OLINID assistance will organize and cover the following:
If the vehicle remains immobilized for more than 24 hours, OLINID assistance will arrange and cover a replacement vehicle of an equivalent category for the remaining duration of your rental.
You can contact us by reaching out to OLINID customer service on the app when managing your booking or via the email address contact@olinid.com, available 24 hours a day, 7 days a week.
You will be charged for OLINID assistance if you are responsible for the incident. Charges will apply in cases where the fault is attributable to you, such as tire punctures, break-ins, vandalism, or vehicle theft.
The vehicle, along with all accessories, equipment, and physical options, must be returned to OLINID by the agreed-upon date and time specified in your reservation.
Return the vehicle to the address provided during your reservation. A chauffeur from OLINID will always be waiting for you at the desired drop-off address.
Yes, you can return the vehicle before the specified date without any fees, provided it is returned within the designated return area specified during your reservation.
No reimbursement or credit will be given for early vehicle returns.
You have a 30-minute grace period after the scheduled return time. Beyond this, return penalties will apply.
If the vehicle is not returned by the specified date and time and no contact is made with OLINID within four hours from the scheduled return time, OLINID may:
OLINID may charge additional fees from the scheduled return time.
You are fully responsible for your personal belongings.
If your personal belongings are found, OLINID will notify you by phone. You will agree on a solution for their return at your expense, including delivery charges and handling fees.
If the personal belongings found by OLINID are lost again, OLINID will not be responsible, and no compensation will be provided.
The auto insurance included with your rental does not cover damage, loss, or theft of personal belongings.
Any items found will be discarded 60 days after the end of the rental.
To pay for your rental, you can use a credit card, Apple Pay, or Android Pay via the app. If the booking is by contacting us directly, we accept bank transfers. Prepaid credit cards (including Maestro and Electron) may be refused by OLINID.
Rental payments are made in advance, during the booking confirmation. This prepayment covers the rental cost based on the number of days and optional services.
OLINID uses the 3D Secure system for payment security, which may redirect you to your bank’s website for authentication using pre-defined personal data. Upon successful validation and bank approval, the prepayment will be confirmed, and the reservation finalized. This authentication is mandatory.
The selected credit card will be charged the indicated amount, and a confirmation email with a receipt will be sent. The prepaid amount will be noted on the final invoice and deducted from the total amount due.
If attempts to collect unpaid rental fees fail, OLINID may use a debt collection agency, and you will be responsible for the associated costs. These include administrative, legal, collection, and procedural fees. You will be notified before the debt collection process begins, but all additional fees will be added to the initial unpaid amount until the debt is fully settled. You are responsible for both the initial debt and any additional costs incurred during debt collection.
To confirm your reservation, you need to provide your credit card information to OLINID and authorize them to:
The credit card used for the reservation must be in the name of the account holder, matching the information on your driver’s license. If the card is not in your name, OLINID reserves the right to cancel the reservation and any additional protections. If authentication fails, the reservation will not be confirmed. OLINID may monitor the number of authentication failures and block accounts after multiple 3D Secure authentication failures.
The amount will only be debited by OLINID in case of damage to the vehicle, equipment, accessories, or physical options, or violations of OLINID’s General Conditions. For technical reasons, especially related to the reservation duration, OLINID may renew the payment authorization.
The rental price consists of the main rent and any additional charges.
The main rent is based on the chosen vehicle model and the contractually agreed rental period or mileage covered. The mileage is indicated by the vehicle’s odometer. If the odometer is tampered with, a fee will be charged. The rental price and additional charges must be paid in full for the agreed rental period. Late pick-up or early return will not result in a refund or rental credit.
Optional rent supplements offered by OLINID may include:
Anything excluded from the General Conditions is not included in your rental price. Additional charges must be paid in addition to the initial price.
You are subject to a security deposit for the rental.
OLINID asks you to pay your deposit within 12 hours before the start of your reservation. Otherwise, failing to do so will result in the cancellation of your reservation and no refund will be made.
This amount may be debited in the following cases:
For reservations longer than 5.5 days, OLINID will unblock and reauthorize the deposit every 7 days. OLINID may monitor the number of deposit failures.
Payment may be refused if the 3D Secure confirmation with your bank is not completed, if you were too quick on the payment page, if you use a prepaid or unauthorized card (Maestro and Electron), or if your bank applies a payment blocking filter. In case of a refused payment, contact your bank directly.
You can register multiple payment methods in your name on your OLINID account. In case of unpaid amounts, OLINID may use any valid payment method associated with your account. OLINID reserves the right to monitor the number of payment methods used.
Once the rental period has started, you cannot change your payment method for the duration of the rental.
If you request the provision or return of a vehicle within a parking lot, OLINID parks or retrieves the vehicle at the agreed location at your expense. Parking fees are your responsibility from the theoretical start of your rental.
The most current version of the Terms and Conditions is always accessible on the website www.olinid.com and the OLINID app.
If any changes are made, I will be notified the next time I log in to my OLINID account. I must accept the updated Terms and Conditions to proceed with renting an OLINID vehicle.
The Terms and Conditions that were accepted at the start of the rental period will remain in effect for the duration of the rental, even if new Terms and Conditions are introduced during this time.
We collect and store your personal information to provide the services you requested. Specifically, we automate the processing of your personal data to manage business relationships and rental services.
Your data may be shared with OLINID’s affiliates, vehicle owners operated by OLINID and its affiliates, insurance companies, and other entities to facilitate recovery procedures and counter fraudulent claims. Additionally, your data may be shared with entities that help manage business relationships and ensure the smooth operation of the vehicles.
You have the right to access, rectify, restrict, port, and delete your personal data. You also have the right to object to the processing of your data and to set post-mortem directives.
You can exercise your rights by:
For corrections and updates to your OLINID account data, you can directly make the necessary changes and deletions in your account settings.
OLINID conducts identity, security, driver’s license, and credit checks. By entering into the rental agreement or driving the vehicle, you consent to these checks. If you do not pass any of OLINID’s checks, OLINID may deny you permission to drive or rent the vehicle.
For more detailed information, you can refer to the “Privacy Policy” available on the OLINID website.
If a dispute arises, I should first contact OLINID to seek an amicable resolution.
OLINID’s computerized records, maintained under reasonable security conditions, will serve as evidence of exchanges, orders, and payments conducted via the OLINID app or email.
If an amicable resolution cannot be achieved, I can escalate the matter to the Mediator of the National Council of Automotive Professions (CNPA). This requires submitting a written complaint to OLINID beforehand.
To proceed with mediation, I must ensure my case meets the admissibility criteria, which are detailed at http://www.mediateur-cnpa.fr/comprendre-la-mediation.htm. I have two options:
For disputes related to European purchases, I can use the platform https://ec.europa.eu/consumers/odr/ to file complaints and have them forwarded to the appropriate national mediators.
Any dispute that cannot be resolved amicably will be governed by French law and will fall under the non-exclusive jurisdiction of French courts.
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